Returns & Exchanges
At WATCHDIVES, we want you to be completely satisfied with your timepiece purchase, which is why we offer a 30-day return policy for items in original, unworn condition. If your watch doesn't meet your expectations, our streamlined return process ensures a quick resolution or full refund.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) and the correct return shipping address.
Secure Packaging
Place the watch in its original presentation box with all protective films, tags, and manuals intact, ensuring it is packed securely to prevent transit damage.
Dispatch the Parcel
Ship the package using a trackable courier service and provide the tracking number to our team so we can monitor your return's progress to our warehouse.
Inspection and Refund
Once our technicians verify the watch's condition, we will process your refund or exchange within 3-5 business days back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing